Your Trust Is at the Heart of Everything We Do

Every patient has the right to be treated with courtesy, respect, and compassion, regardless of age, gender, nationality, cultural background, or personal circumstances.

At PROF Clinic, we are committed to creating a welcoming environment where every individual feels valued, heard, and cared for.

You have the right to receive accurate, understandable, and timely information regarding:

• Your medical condition.
• Available treatment options.
• Expected benefits and potential risks.
• Treatment plans and follow-up care.
• Estimated costs and financial obligations.
• Expected outcomes and recovery processes.

We encourage open communication and welcome any questions you may have regarding your care.

We believe that the best healthcare outcomes are achieved through collaboration between patients and healthcare professionals.

You have the right to:

• Participate in decisions regarding your treatment.
• Ask questions and seek clarification.
• Discuss alternative treatment options.
• Accept or decline recommended treatments after receiving sufficient information.

No medical or aesthetic procedure will be performed without the appropriate informed consent in accordance with applicable regulations.

Your privacy is of utmost importance to us. All personal, medical, and treatment-related information is handled with strict confidentiality, including:

• Medical records.
• Consultation details.
• Diagnostic results.
• Treatment information.
• Clinical photographs.
• Personal contact information.

Information will only be disclosed when legally required or with your authorization, where applicable.

Every patient has the right to receive healthcare services that meet the highest standards of safety, quality, and professionalism.

PROF Clinic is committed to:

• Employing qualified healthcare professionals.
• Utilizing advanced medical technologies and equipment.
• Maintaining rigorous infection prevention and patient safety protocols.
• Continuously improving the quality of care and patient experience.

You have the right to know the identity and professional role of the healthcare professionals involved in your care.

We encourage transparent communication between patients and members of our medical team to foster trust and confidence throughout the treatment process.

You have the right to receive clear information regarding treatment fees, costs, and available payment options before any procedure or service is provided.

We are committed to transparent communication regarding all financial aspects of your care.

Your feedback helps us continuously improve our services.

You have the right to:

• Share suggestions and comments.
• Submit concerns or complaints.
• Request clarification regarding any aspect of your experience.

All feedback and complaints will be handled professionally, confidentially, and fairly, with the goal of achieving a satisfactory resolution whenever possible.

In accordance with applicable laws and regulations, you may request access to your medical records, reports, and treatment-related information through the approved procedures established by PROF Clinic.

We are committed to providing an environment that promotes comfort, privacy, safety, and well-being. This includes:

• Clean and hygienic facilities.
• Respectful and professional interactions.
• Comfortable waiting and treatment areas.
• Protection of personal privacy.
• Efficient and organized service delivery.

While we are committed to protecting your rights, successful healthcare also depends on mutual cooperation and respect.

Patients are encouraged to:

• Provide accurate and complete medical information.
• Follow agreed treatment plans and medical advice.
• Attend scheduled appointments on time.
• Respect the rights and privacy of other patients.
• Treat healthcare professionals and staff with courtesy and respect.

At PROF Clinic, healthcare is more than a service—it is a relationship built on trust, excellence, and personalized care.

We are committed to ensuring that every patient receives the highest standard of medical and aesthetic care while feeling respected, supported, and valued throughout every stage of their journey with us. Your safety, comfort, and satisfaction will always remain our highest priorities.